Chief Operating Officer
--Lisbon, Portugal--
We’re seeking a strategic and execution-focused Chief Operating Officer to help scale our visa and immigration business. As COO, you’ll oversee daily operations, optimize internal processes, and ensure cross-functional alignment across sales, legal, and client support teams.
You’ll work directly with the CEO to set company goals, drive performance, and implement systems that support sustainable growth. The ideal candidate has strong operational leadership experience, a track record of scaling service businesses, and deep familiarity with the immigration or professional services sector.
Responsibilities
- Oversee and improve day-to-day operations across sales, legal, and customer support
- Develop and implement scalable systems and processes for efficiency and growth
- Collaborate with the CEO on strategic planning and execution
- Set KPIs and ensure teams are meeting performance and quality targets
- Lead hiring, onboarding, and performance management across key departments
- Identify and resolve operational bottlenecks or cross-functional misalignments
- Ensure a high-quality, consistent client experience from lead to service delivery
- Manage budgets, forecasting, and reporting across departments
Must Have
- Proven experience in an operational leadership role (e.g., COO, VP of Ops, GM)
- Strong systems thinking and process optimization skills
- Demonstrated success scaling service-based or sales-led organizations
- Excellent communication and leadership abilities
- Ability to make data-driven decisions and manage performance metrics
- Comfortable working in a fast-paced, entrepreneurial environment
- Fluent in English
Nice to have
- Experience in the immigration, legal, or professional services industries
- Familiarity with CRM, automation, or project management tools (e.g., HubSpot, Notion, ClickUp)
- Multilingual, especially in Portuguese, Spanish, or Greek
- Background in managing remote or international teams
- Prior startup or scale-up experience
What's great in the job?
- High-Impact Client Work: Guide affluent individuals and families through a transformative life decision, facilitating their pathway to EU residency and citizenship.
- Specialized Expertise: Deepen your knowledge in one of Europe’s most prestigious investment-migration programs, staying at the forefront of evolving Golden Visa legislation.
- International Collaboration: Work closely with cross-border teams—real estate developers, financial advisors, tax specialists—and build a global professional network.
- Diverse Case Portfolio: Handle a wide variety of investment options (real estate, capital transfers, job creation), keeping your day-to-day practice dynamic and intellectually stimulating.
- Professional Growth: Enhance your litigation, negotiation, and strategic advisory skills by representing clients in administrative proceedings and liaising with government authorities.
- Competitive Compensation: Benefit from attractive fee structures and performance-based incentives tied to successful visa approvals.
- Cultural Immersion: Gain first-hand experience with Portugal’s legal system, culture, and lifestyle—an added perk if you choose to reside or visit frequently.
- Long-Term Client Relationships: Cultivate lasting partnerships as clients often return for citizenship applications, family reunification cases, and estate planning services.
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
