Sales Terms and Conditions

Moving To Global Pte Ltd

Website: movingto.io

Registered Address: 160 Robinson Road, #14-04 Singapore Business Federation Centre, Singapore 068914

Last Updated: March 27, 2025

1. Definitions

1.1. “Company,” “we,” “us,” or “our” refers to Moving To Global Pte Ltd, a private limited company incorporated under the laws of Singapore, with its registered office at 160 Robinson Road, #14-04 Singapore Business Federation Centre, Singapore 068914.

1.2. “Client,” “you,” or “your” refers to the individual, entity, or representative engaging our Services.

1.3. “Services” means the consultation, facilitation, application support, and coordination services provided by us, including but not limited to visa applications, citizenship-by-investment programs, residency permits, and international tax optimization solutions.

1.4. “Third Parties” includes government authorities, immigration officials, tax agencies, legal professionals, financial institutions, or other entities involved in delivering the outcomes of our Services.

1.5. “Agreement” refers to these Terms and Conditions, along with any service-specific contract, proposal, or invoice agreed upon between the Company and the Client.

2. Scope of Services

2.1. We provide professional assistance in navigating immigration, citizenship, residency, and tax optimization processes globally. This includes preparing applications, liaising with Third Parties, and offering strategic advice based on your circumstances.

2.2. Our role is limited to facilitation and consultation. We do not act as legal representatives, tax agents, or government officials unless explicitly stated in writing.

2.3. Outcomes of Services (e.g., visa approvals, citizenship grants, tax rulings) are determined solely by Third Parties and are not within our control. We do not guarantee specific results or timelines.

2.4. Services commence upon receipt of 100% upfront payment (unless otherwise specified) and signed Agreement (if applicable) and continue until completion, termination, or as otherwise agreed.

3. Fees and Payment Terms

3.1. Fees: All fees for Services are quoted in Euros (EUR) unless otherwise specified in writing by us. Fees include our service charges and may include disbursements (e.g., government fees, courier costs) as outlined in your service proposal.

3.2. Payment Requirement: 100% of the total fees, including disbursements, must be paid upfront prior to the commencement of any Services, unless we explicitly specify an alternative payment arrangement in writing (e.g., via invoice or service contract).

3.3. Payment Methods: Payments must be made via bank transfer, credit card, or other methods we approve. Bank details will be provided on invoices.

3.4. No Refunds: All payments are final and non-refundable under any circumstances, including but not limited to termination by either party, rejection of applications by Third Parties, or your decision not to proceed with Services after payment.

3.5. Late Payments: If an alternative payment arrangement is specified and you fail to pay by the agreed due date, overdue amounts incur a 5% monthly interest charge, compounded daily, from the due date until paid. We may suspend Services until full payment is received.

3.6. Currency Fluctuations: You bear the risk of exchange rate changes if paying in a currency other than EUR. Any shortfall due to conversion must be rectified immediately.

3.7. Taxes: Fees exclude any taxes or duties imposed by your jurisdiction, which remain your responsibility.

4. Client Obligations

4.1. You must provide accurate, complete, and current information, including personal details, financial records, and supporting documents, within the timelines we specify.

4.2. You warrant that all information provided is true and lawful and that you have the right to share it with us.

4.3. You are responsible for obtaining any necessary consents, permits, or approvals required for us to perform the Services (e.g., spousal consent for joint applications).

4.4. You must comply with all applicable laws, regulations, and Third-Party requirements related to the Services.

4.5. Failure to meet these obligations may result in delays, additional costs, or rejection of applications, for which you bear sole responsibility and for which no refunds will be provided.

5. Limitation of Liability

5.1. We are not liable for any loss, damage, delay, or rejection caused by:

• Decisions, actions, or inactions of Third Parties (e.g., visa denials, policy changes).
• Inaccurate, incomplete, or fraudulent information provided by you.
• Events beyond our reasonable control (see Section 10).
  5.2. Our total liability, whether in contract, tort, or otherwise, is limited to the total fees paid by you for the specific Service giving rise to the claim.
  5.3. We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, opportunities, or reputation, even if advised of their possibility.
  5.4. We do not provide legal, tax, or financial advice unless explicitly engaged as such. You should consult qualified professionals for such matters.

6. No Guarantees or Warranties

6.1. We make no representations or guarantees regarding the success of applications, approvals, or specific outcomes, as these depend on Third-Party discretion and external factors.

6.2. Any timelines, success rates, or examples provided (e.g., on movingto.io) are estimates or historical data, not binding promises. No refunds will be issued based on unmet expectations.

6.3. Services are provided “as is,” and we disclaim all implied warranties, including fitness for a particular purpose, to the fullest extent permitted by law.

7. Confidentiality and Data Protection

7.1. We will treat your personal and financial information as confidential and use it only to perform the Services, in compliance with Singapore’s Personal Data Protection Act 2012 (PDPA).

7.2. You authorize us to share your information with Third Parties as necessary to deliver the Services (e.g., immigration authorities).

7.3. You agree not to disclose our advice, strategies, or proprietary materials to any third party without our prior written consent.

7.4. We are not liable for breaches of confidentiality caused by your actions or unsecured communication channels you choose (e.g., unencrypted email).

8. Intellectual Property

8.1. All content, processes, tools, and materials provided by us, including those on movingto.io, are our exclusive property and protected by copyright, trademark, and other laws.

8.2. You are granted a limited, non-transferable license to use these materials solely for the purpose of receiving our Services.

8.3. You may not copy, modify, distribute, or commercially exploit our intellectual property without our express written permission.

9. Termination

9.1. By Us: We may terminate this Agreement immediately, with written notice, if:

• You fail to pay 100% upfront (or an alternative agreed amount) as required.
• You breach any term of this Agreement (e.g., providing false information).
• You engage in illegal or unethical conduct affecting the Services.
• We determine, at our discretion, that continuing the Services is impractical or inadvisable.
• No refunds will be issued upon termination by us.
  9.2. By You: You may terminate with 14 days’ written notice, but no refunds will be provided for any fees paid, regardless of the stage of Service delivery.
  9.3. Upon termination, we will cease Services and provide you with any completed deliverables, subject to full payment compliance.

10. Force Majeure

10.1. We are not liable for delays or failure to perform due to events beyond our reasonable control, including but not limited to:

• Acts of God (e.g., earthquakes, pandemics).
• Government actions (e.g., policy changes, border closures).
• War, terrorism, or civil unrest.
• Technical failures (e.g., internet outages).
  10.2. In such cases, we may suspend Services without penalty until the event resolves, or terminate the Agreement if the delay exceeds 60 days. No refunds will be issued.

11. Governing Law and Jurisdiction

11.1. This Agreement is governed by and construed in accordance with the laws of the Republic of Singapore.

11.2. Any legal action arising from this Agreement shall be brought exclusively in the courts of Singapore, and both parties submit to their jurisdiction.

12. Dispute Resolution

12.1. Any dispute arising from or relating to this Agreement shall first be addressed through good-faith negotiation between the parties.

12.2. If unresolved within 30 days, the dispute shall proceed to mediation in Singapore, facilitated by a mutually agreed mediator.

12.3. If mediation fails, the dispute shall be resolved by binding arbitration under the rules of the Singapore International Arbitration Centre (SIAC), conducted in English by a single arbitrator. The arbitration award shall be final and enforceable in any court of competent jurisdiction.

12.4. Each party bears its own costs unless the arbitrator rules otherwise. No refunds will be tied to dispute outcomes.

13. Indemnification

13.1. You agree to indemnify, defend, and hold harmless the Company, its directors, employees, and agents from any claims, losses, damages, or expenses (including legal fees) arising from:

• Your breach of this Agreement.
• Inaccurate or fraudulent information you provide.
• Your violation of applicable laws or Third-Party requirements.
  13.2. This indemnity survives termination of the Agreement.

14. Amendments

14.1. We reserve the right to amend these Terms at any time. Updates will be posted on movingto.io and/or communicated to you via email.

14.2. Continued use of our Services after such notice constitutes your acceptance of the revised Terms.

14.3. No amendment by you is valid unless agreed in writing and signed by an authorized representative of the Company.

15. Anti-Bribery and Compliance

15.1. You warrant that you will not engage in bribery, corruption, or any illegal activity in connection with the Services, in compliance with Singapore’s Prevention of Corruption Act and international anti-corruption laws.

15.2. Any violation permits us to terminate this Agreement immediately, with no refunds, and report the matter to relevant authorities if required by law.

16. Miscellaneous

16.1. Entire Agreement: This Agreement constitutes the entire understanding between the parties, superseding all prior discussions or agreements.

16.2. Severability: If any provision is found invalid or unenforceable, the remaining provisions remain in full force.

16.3. Assignment: You may not assign this Agreement without our prior written consent. We may assign it to a successor entity with notice to you.

16.4. Notices: All notices must be in writing and sent to our registered address or your last known email/physical address.

16.5. Relationship: No agency, partnership, or employment relationship is created between the parties.

16.6. Waiver: No waiver of any term is effective unless in writing and signed by the waiving party.